, limited liability company with share
capital of 100'000 CHF with its registered office located at
, registered in the Trade and Companies Register under the number
(hereinafter referred to as “
,” “us” and
“our”), in its capacity as data controller, attaches great importance to the protection of your personal data and
respect for your private life.
The purpose of this policy is to inform you of our practices regarding the collection, storage, use and sharing
of information that you provide to us through our service (the "Service") accessible from our website or from our
mobile apps. This policy, together with our General terms and conditions of sale and any document referred to therein,
describes how we handle the personal data we collect and that you provide to us. We invite you to read this document
carefully to know and understand our practices regarding our processing of your personal data.
1. What are your rights regarding your personal data?
As this is set out by the applicable legislation, you have the right to a copy of any personal data held by us that
concerns you, but before granting your request, we must verify your identity and sometimes ask you to provide us with
more information so we can respond to your request.
You can also modify or delete this information by contacting us directly via the contact form on the site.
Please note that we may retain certain information about you when required by law or when we have a legitimate reason
to do so.
to avoid you circumventing the rules that apply to our community, or if a judicial authority requires that we
disclose certain information about you in the context of civil or criminal proceedings. This is also the case for all
accounting data, i.e. all the payment transactions carried out on our service and for which we have the
obligation to keep a transaction history, a log of invoicing along with the technical and accounting items of the
payment related to each invoice.
2. The data we collect
We may collect and process the following data:
2.1. The data you send us directly:
When making purchases on our Site, you will be prompted to provide certain information, some of which identifies you
(“Personal Data”). This is especially the case when you fill out the forms required to make an order or when you
contact our customer service team. This information specifically contains the following data:
2.1.1. The data required for the delivery of any orders that you make on our Site. This data is your first and last
name, your email address, your telephone number and finally, your complete postal address. This information is
mandatory. Otherwise, we will not be able to deliver the orders that you make on our Site.
2.1.2. When you contact customer service, a copy of all conversations between you and us, whether using live chat,
email or telephone;
2.1.3. The details of financial or accounting activities carried out on our Site or by any other means;
2.1.4. The details of your visits to our Site and the pages visited.
2.2. The data we collect automatically:
During each of your visits, we may collect, in accordance with the applicable legislation and with
your agreement where necessary, information about the devices on which you use our services or the networks from
which you access our services, such as your IP addresses, connection data, types and versions of Internet browsers
used, types and versions of your browser plugins, operating systems, data about your browsing path on our Service,
including your path on the different URL pages of our Service, the content that you access or view, the search
terms used, download errors, the length of time that certain pages are viewed, the advertising ID of your device,
interactions with the page and any phone number used to contact us. One of the methods we use to collect this
information is cookies.
2.3. Shelf life of your data:
2.3.1. With the exception of the Personal Data categories referred to in Articles 2.3.2. and 2.3.3. below,
your Personal Data is archived after 5 years from when you last used our Service, if you have not closed your
2.3.2. Certain categories of Personal Data may be conserved for different durations of time. This is the case with
financial data (for example payments, reimbursements, etc.), which are conserved for the duration of time required
by applicable laws on tax and accounting matters. This is also the case for content created by you on our Site (such
as comments, opinions and ratings), which are made anonymous after 5 years, but may remain visible on our Site.
2.3.3. In the event that your account has been suspended or blocked, we keep your data for a period ranging from 2 to
10 years from the suspension in order to avoid any circumvention by you of the rules in effect on our Service.
3. How can we use your data?
We use the data we collect in order to:
3.1. execute the contract made between you and us and deliver the orders made on our Site;
3.2. send you information about our Service by email, SMS or any other means (for example, payment confirmations);
3.3. provide you access and allow you to communicate with our customer services in case of any questions or problems;
(iv) our charter of conduct;
3.5. send you marketing, advertising and promotional messages, or suggest and make you aware of goods or
services that may be of interest to you, in accordance with the applicable legal provisions and with your
agreement when the legislation so requires. We may also use your data to send you advertising messages that may be of
interest to you on social media platforms or third party sites. If you want more information about this, please read
the contractual documents of these platforms;
3.6. inform you of changes to our Service;
3.7. manage our Service and perform internal technical operations for problem solving, data analysis, testing,
research, analysis, studies and surveys;
3.8. improve and optimize our Service, in particular to ensure that the display of our content is adapted to
3.9. evaluate the effectiveness of the advertising messages we send you and adapt them to all our members.
4. Why do we collect information about you and to whom do we transmit it?
4.1. We may also share information about you, including Personal Data, with other
Group entities within the scope of this
4.2. We also work closely with third-party companies that can access your Personal Data, including:social networking
platforms that can offer you features that allow you to integrate information from your account on their platform
into your profile on our Service, our business partners who promote their services through our Service and to which
you may decide to subscribe, our business partners on the website with whom we may occasionally advertise our Service,
the subcontractors we use in terms of technical services, payment services, order processing, identity verification or
the suppliers of analytical solutions and collection companies and credit institutions.
4.3. We do not share your data with the third parties mentioned above except in the following cases:
4.4.1. When we engage a service provider in the performance of any contract between you and us or to provide
or improve our services (for example in the context of payments made);
4.4.2. When we use search engine providers and analytics solutions to improve and optimize our Service;
4.4.3. When you expressly request it (for example when using authentication methods provided by social
4.4.4. Where we have a legal obligation to do so or if we believe in good faith that this is necessary to
(i) respond to any claim against
(ii) comply with any legal request, (iii) to enforce any contract entered into with our members, such as the
integrity of a person, (v) in the context of inquiries and investigations, or (vi) to guarantee the rights, property
and safety of
, its members and more
generally any third party;
4.4.5. In the event that we sell or acquire a business or its assets, we reserve the right to share your
Personal Data with the potential seller or buyer of this company or these assets;
or all or part of its assets
are bought by a third party, the data in our possession will, if necessary, be transferred to the new owner;
4.4.7. In accordance with applicable law and with your consent when required, we may aggregate data about you
that we receive or send to our business partners, including all or part of your Personal Data and information
collected through cookies. This aggregated information will only be used for the purposes described above.
4.4.8. We draw your attention to the fact that if you decide to let us access some of your information,
including your Personal Data, through connection services provided by our business partners, their privacy policies
are also enforceable because we have no control over the collection or processing of your data by our business
partners on their own platform.
4.4.9. We keep your Personal Data in the European Union. However, it is possible that the data we collect
when you use our Service is transferred to other countries, some of which may have less stringent personal data
protection legislation than that in force in the country in which you reside.
We can request their services to respond to your requests, provide online payment tools and provide us with commercial
and advertising services or email and SMS services. This is also the case for companies affiliated with
SARL located outside the European Union to
which we can transfer some of your data as part of the provision of our services in these countries. In case of such
transfer, we make sure that the processing is carried out in accordance with this policy and that it is framed by
the standard contractual clauses of the European Commission which ensure a sufficient level of protection of privacy
and the fundamental rights of individuals. On request, we can provide you with the list of countries where we store
your data and those to which they are occasionally passed.
5. Targeted advertising and emails that you may receive
In accordance with applicable law and with your consent when required, we may use the data you provide us on our
Service for business purposes (for example to (i) send you our newsletters, (ii) send you invitations to events or
other communications that may be of interest to you; and (iii) display targeted advertising on social media
platforms or third-party sites). With respect to promotional emails, you may withdraw your consent at any time by (i)
unchecking the box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or
(iii) contacting us directly. Concerning targeted advertising, you can oppose this at any time by configuring the
settings regarding the visibility of your account on social network platforms (for `example Facebook or Twitter).
For third party sites, you can contact us to revoke your consent or obtain assistance in certain cases when you do not
know whom you should contact or how you should contact them.
6. Privacy of your password
If you decide to create an account with our Site to make placing your orders quicker in the future, you must choose
a password. You are responsible for the confidentiality of the password you have chosen or that we have automatically
assigned to you to access your account on our Service. You agree to keep this password secret and not to communicate
it to anyone.
7. Links to third party sites
Our Service may occasionally contain links to the websites of our partners or third parties. Please note that
these websites have their own privacy policies and we are not responsible for the use made by these sites of the
information collected when you click on these links. We invite you to read the privacy policies of these sites
before sending them your Personal Data.