NOTE: Due to a TV advertisement, we are currently experiencing a very high demand. Our delivery times may be pushed back to 72 hours from the standard 24 hours !

General terms and conditions of sale

1. GENERAL INFORMATION

The present General Terms and Conditions of Sale (hereinafter also referred to as: “GTCS”) are part of a contract between you (hereinafter also referred to as: the Customer) and the company , whose main office is located at 130 rue Auguste Piccard, Technoparc du Pays de Gex, 01630 Saint-Genis-Pouilly, France, (hereinafter also referred to as: “the Company”). The GTCS govern your use of the site www.virilpatch.com and any other site, application or associated tool (hereinafter collectively referred to as: the “Site”). The Site is operated by the Company.

When you use the Site as defined below and/or you click on the button “I have read and agree to the present general terms and conditions of sale”, you confirm that you have read the present GTCS and expressly agree to be subject to them and comply by them, as well as with all the laws and regulations that are applicable to the Site. If you do not agree to be bound by the present GTCS, you must abstain from using the Site.

The Company offers the sale of articles and products online (hereinafter also refereed to as: “the Products”) through an e-commerce platform (hereinafter also referred to as: “the Site”). You must be at least 18 years old and authorized in your jurisdiction to enter into a contract. If you are not of legal age or if you are not a holder of civil rights, you can only use the Site with the authorization of your legal representative.

The different steps for the conclusion of a contract on the Site are as follows:

  • Choice of Product(s)
  • Login and/or communication of your personal data through an online order form
  • Communication of your payment information on a secure page
  • Verification and confirmation of the order
  • Receipt of an email confirming the order

By placing an order on the Site, you confirm that you are of legal age and/or have the right to conclude contracts in your jurisdiction, you fully accept the present GTCS and finally, you acknowledge that you have understood their content and scope. The Company reserves the right to modify the present GTCS at any time. The Site users will be notified of these changes by email or notification. You are nevertheless responsible for taking note of these modifications. Your continued use of the Site after such modifications will require your acceptance of the new GTCS and consent to the modifications. The Company reserves the right to shut down the Site at any time, without prior notification and without indicating the reasons.


2. PRICES AND PRODUCTS

The prices are indicated in EUR. The amount that will be billed by the Company includes the price of products and the shipping costs, VAT included. The potential customs taxes or other fees with regard to the importation of merchandise into the Customer’s country of residence will be the responsibility of the latter and will be billed separately from and in addition to the original bill by the authority concerned. The Company reserves the right to modify its prices at any time without prior notice. Orders placed before the change in price will, however, not be affected and will be billed at the price indicated when the order was confirmed by the Customer. The products will remain the property of the Company until the full payment of the billed amount.


3. SECURE PAYMENT

The Company uses a guaranteed secure payment platform, according to the current admissible standards, for the greatest confidentiality concerning the Customer’s bank details. The processing of payments made by bank card is insured, on behalf of the company, by Ingenico ePayments and Dalenys. The customer also has the option of paying by a check made out to the company. In that case, the payment will be directly deposited by the Company and the order will not be processed until the moment at which it is deposited.


4. DELIVERY AND SHIPPING FEES

The company aims to ship the orders within a maximum of 72 business hours following receipt of the payment, as long as the products ordered by the Customer are in stock at the time of the order. The availability of the products in the store is only given for informational purposes, and can also be modified at any time according to variations in stock. The shipping time varies according to the availability of the products, the payment method chosen and the country the order is being shipped to.

All the packages or letters are sent by the postal service, from France. The Company takes no responsibility for the delivery of packages and letters. The shipping costs are calculated during each order. In some cases, shipping is offered free of charge to the Customer. It is the Customer’s responsibility to ensure that the delivery address indicated is correct and complete for delivery without incident by the postal service concerned. If a package or letter is returned by the postal service due to an insufficient or incorrect address or if a package is not picked up by the deadline, the Customer is responsible for the shipping costs of resending the package. In this case, the shipping times estimated in the present GTCS will not be upheld. If a package or letter must be returned by the postal service concerned due to an incomplete or incorrect address or failure to pick up a package by the deadline, and the Customer requests reimbursement for the corresponding order, the amount reimbursed by the Company will not include the shipping costs. For a registered package, the Customer can at any time consult the status of his/her orders in the tracking tool online, provided by the Company or customer service, the latter not guaranteeing uninterrupted access.


5. RIGHT OF WITHDRAWAL

The Customer has 14 days to exercise his or her right of withdrawal, without having to justify any motive. However, this right of withdrawal does not apply to custom articles, articles manufactured upon request and according to the specifications of the Customer, beauty products, articles for intimate use and finally, articles for consumption. If you have a right of withdrawal, the withdrawal deadline of 14 days starts on the day that you, or a third party who is not the transporter and that you have designated, receive the ordered article or, if the order includes several articles delivered separately, starting on the day that you, or a third party who is not the transporter, receive the last article. To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending us, by mail to or by email to customer@virilpatch.com, before the expiration of the 14-day withdrawal deadline, your clear request, expressing your desire to withdraw.


6. RETURN AND EXCHANGE OF MERCHANDISE (“SATISFACTION OR REIMBURSEMENT” GUARANTEE)

The Customer benefits from a “satisfaction or reimbursement” guarantee on all products ordered from the store, for 14 days following the receipt of the merchandise (evidenced by the date as postmarked). All of our reimbursements are carried out in a usable form within a period of 3 months starting on the date of their creation. The risks concerning the return of the article (loss or damage) remain the responsibility of the Customer, as well as the return shipping fees. Within a period of 14 days, you have the option of requesting an exchange for an identical item of a different size or color (according to availability). The fees for return shipping and shipping of the new article remain your responsibility. You can also select another reference: the price difference between the two articles, the return shipping fees and the reshipping fees of the new order will remain your responsibility. The risks concerning the return of the article (loss or damage) remain the responsibility of the Customer, as well as the return shipping fees. Only articles that can be resold, that have not been used or worn, and that are returned in their intact original packaging (not opened) will be reimbursed/exchanged. Wellness products, beauty products, aphrodisiac products and finally, products for intimate use or consumption are excluded from return or exchange.


7. RETURN OF A DEFECTIVE PRODUCT OR ARTICLE

In the case of return a defective product, which must take place within 14 days following the receipt of the merchandise (evidenced by the date as postmarked), the return shipping fees and reshipping fees will be paid by the Company after our return service observes the anomaly. Before carrying out a return for this reason, you must contact customer service, who will indicate the process to follow for the return.


8. RESPONSABILITY

The products proposed comply with current French law. For importation to other countries, the Customer is responsible for informing him- or herself beforehand concerning local regulations. The Company can in no case be held responsible for the shipping of products deemed unlawful in the Customer’s country. The photographs and texts included in the description of products are not contractual. It is therefore possible for the Customer to note a difference in color or packaging. In this case, the Company cannot be held responsible. When the Customer validates his or her order on the Site, he or she acknowledges having been informed of and accepting the general terms and conditions of sale. No advice and no information given to the Customer, either oral or written, creates guarantees if it is not specifically lain out in the present general terms and conditions of sale. The present GTCS are governed by French law and can be modified at any time without prior notice.


9. CONSENT REGARDING PERSONAL DATA

By using the Site, you agree that the Company may collect, process and use your personal data. For more information on the manner in which we collect and process your personal data, you can consult our Confidentiality Policy.


10. ABSENCE OF GUARANTEE

The Company provides the Site “as is” and “as available” with no type of guarantee. The Company does not guarantee that the Site or its use will be uninterrupted, without error or without “bugs”. The Company provides no guarantee with regard to the Products that can be ordered on the Site.

THE COMPANY PROVIDES NO GUARANTEE OTHER THAN THOSE LAIN OUT IN THE PRESENT GENERAL TERMS AND CONDITIONS OF SALE. WITHIN THE LIMITS OF THE CURRENT LEGISLATION, THE COMPANY EXEMPTS ITSELF FROM ANY RESPONSIBILITY AND PROVIDES NO GUARANTEE OF ANY KIND, EXPRESS OR IMPLIED, DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, GUARANTEES OF CONFORMITY OR MARKET ADEQUACY, OR GUARANTEES OF ANY OTHER MATTER, OR GUARANTEES OF NON-VIOLATION OF APPLICABLE RULES CONCERNING THE SITE OR DELIVERED PRODUCTS. ONLY THE GUARANTEES LAIN OUT IN THE PRESENT GTCS OR THOSE FROM THE MANUFACTURER ARE APPLICABLE. AS THE COMPANY IS NOT A SALES INTERMEDIARY AND DOES NOT IMPORT PRODUCTS ITSELF, IT PROVIDES NO GUARANTEE CONCERNING THE PRODUCTS AND CANNOT BE HELD RESPONSIBLE FOR THE APPLICABLE PRODUCTS UNDER THE LAWS ON RESPONSABILITY. IF CERTAIN STATES RESTRICT THE LIMITATION OF LIABILITY FOR WILFULL MISCONDUCT OR GROSS NEGLIGENCE, THIS CLAUSE WILL ONLY PARTIALLY APPLY TO YOU IN THESE CASES, BUT NEVERTHELESS REMAIN VALID FOR THE REMAINDER.


11. INTELLECTUAL PROPERTY

All software, code, layout, graphics, visual images, designs, animations, logos, brands, videos, photos, music, files, texts, comments, illustrations, images and photos or other content offered on the Site are the exclusive intellectual property of the Company and remain its intellectual property in all circumstances. Any full or partial reproduction or representation of the Site or its content by any means, without the express authorization of the Company, is prohibited and constitutes a copyright infringement. The Company brands, as well as the logos on the Site, are registered trademarks. Any full or partial reproduction of these brands or these logos from the elements on the Site without the express authorization of the Company is prohibited and constitutes a copyright infringement. All rights regarding the content not expressly included in the present GTCS remain the property of the Company. Any use of this content without the prior authorization of the Company is prohibited. This includes but is not limited to any distribution, reproduction, modification, display or transmission of content or data. You agree not to extract, check, copy, index or reference unduly and without prior authorization from the Company the Site’s content manually using, in particular, robots, spiders or any other automatic system. The Company’s rights include the rights to the Site, the domain names used and all the software, DNS and codes allowing for the use of the Site under the abovementioned domain names.


12. PROHIBITED USES

You may not use the Site in order to put online, distribute or send spam, unsolicited electronic communication, chain mail or pyramid schemes. You may not try to pirate or spread viruses or any technology that could damage the Site or its interests or the property of its Customers. It is prohibited to post comments or evaluations that are incorrect, unfair, offensive or libelous or violate in any way the law in order to obtain undue advantages, harm a competitor, unduly tarnish a reputation or damage a person or a third party in any way, or to undertake actions that could worsen or call into question the merit of the evaluation system available on the Site. You may not export or reexport any application, code or tool that has been developed by and that is the property of the Company, unless your strictly abide by the applicable export control laws in view of any applicable legislation. You may not copy, modify or distribute the content available on the Site without prior authorization. You may not market any application, code, or software used on or by the Site. You may not collect in any way information regarding the Site’s Customers, their email addresses and/or their personal data without the prior authorization of the latter or in violation of the Company’s confidentiality policy. In case of the violation of the present GTCS or any legal provision applicable to your use of the Site, the Company reserves the right to end your contract and exclude you from the Site in a discretionary manner, with or without prior notice.


13. LINKS

The Site may contain links to other sites that are not controlled by the Company. The Company provides no guarantee and takes no responsibility regarding the relevance, accuracy, legality, completeness or quality of the content of sites that are accessible through a link available on the Site and will in no case be held responsible for the content of the sites that these links lead to (hypertext or deep-link). The company only provides these links for your convenience and the inclusion of links to these sites does not signify that the Company adheres to or agrees with the content featured there.


14. INTERUPTION OF SERVICE

As the Services are based on the internet, they are subject to temporary interruptions. The Company only takes responsibility for temporary unavailability of the Site, a failure of some or all Site functions, a loss of data due to such an interruption or Site malfunctions. The Company will do everything possible to ensure that the Site functions in a reliable manner, uninterrupted and without default. However, especially but not solely due to maintenance work, the Site can be partially or totally unavailable for a certain period of time, which gives no right or claim to the users, respectively Customers, with regard to the Company. The Company cannot be held responsible for possible defects, losses of data or harm due to a defect in or interruption of the Site or your access to the Site. The Company provides no guarantee concerning the agreement of the system’s time and the official time. The Company also exempts itself from all responsibility for damages suffered following the use or abuse of the Site or the internet network by other users or third parties.


15. INTERNET NETWORK SECURITY AND TRANSMISSION OF DATA

The internet users using the Site are expressly informed of the risks regarding the technical specifications of the internet network. As the Company undertakes to do everything that is reasonably in its power to provide increased security for your data, the Company cannot, in view of the technical specifications, guarantee that the information and data exchanged on the Site will not be intercepted by third parties and that the confidentiality of exchanges is guaranteed in a total manner. Given that it is difficult to identify a user on the internet, the Company provides no guarantee of being able to find the identity of a user on the Site.


16. RESPONSABILITY OF THE INTERNET USER

It is up to you to use the information on the Site with care and to proceed with any verification on your own responsibility. You are aware that you are using the Site at your own risk. You acknowledge having the competence and means necessary to access and use the Site and having verified that the IT configuration used contains no viruses and is in perfect working order.


17. COMPENSATION

You agree to fully compensate the Company and/or its representatives, administrators, agents and/or employees for all costs, damages and expenses (including the court and lawyer’s fees) resulting from a violation of the present GTCS or any legal provision or applicable norm.


18. ENTIRETY OF THE AGREEMENTS

The present general terms and conditions of sale, as well as the Confidentiality Policy, represent the entirety of the agreements reached between you and the Company and take precedence over any previous agreement, oral or written, that you may have had with the Company. No modification of the present GTCS will be binding on the Company unless it has been signed by the authorized representatives of the Company.


19. RIGHT OF CESSION

The Company reserves the right to cede or transfer to any company of its choice the rights and obligations contained in the present general terms and conditions of sale.


20. PARTIAL NULLITY

If certain provisions in these GTCS must be completely or partially void and/or are inapplicable, the validity and/or application of other provisions or part of them will not be affected. The inapplicable and/or void provisions will thus be replaced by valid legal provisions that are as close as possible in sense and economic reason to the inapplicable and/or void provisions. The same will apply in the case of any weaknesses in the present GTCS.


21. APPLICABLE LAW AND COMPETENT JURISDICTION

The Site and the present general terms and conditions of sale are subject to French law. In the case of a dispute, the parties will first attempt to find an amicable solution. Upon failure by the parties to reach an amicable solution, the courts presiding over the head office of the company publishing the Site will have sole jurisdiction with no exception notwithstanding plurality of defendants or guarantee call.

Natural product
Safety guaranteed
Anonymity maintained