NOTE: Due to a TV advertisement, we are currently experiencing a very high demand. Our delivery times may be pushed back to 72 hours from the standard 24 hours !

Privacy Policy

, limited liability company with a capital of €8,000 with its head office located at 30 rue Auguste Piccard, Technoparc du Pays de Gex, 01630 Saint-Genis-Pouilly, France, registered in the Trade and Companies Register under the number 84778659700017 (hereinafter referred to as “,” “us” and “our”), in its capacity as responsible party for data processing, attaches great importance to the protection of your personal data and the respect for your private life.

The aim of this policy is to inform you of our practices regarding the collection, storage, use and sharing of information that you provide us with through our service (the "Service") accessible from our website or our mobile apps. This policy, as well as our General Conditions of Use and any document referred to therein, describes how we handle the personal data we collect and provide to you. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we carry out.

1. What rights do you have to your personal data?

As this is lain out by the applicable legislation, you have the right to a copy of the personal data concerning you that we store, but before granting your request, we must verify your identity and sometimes ask you to provide us with more information to be certain to be in a position to respond.

You may also modify or delete this information by contacting us directly via the site’s contact form. Please note that we may retain certain information about you when required by law or when we have a legitimate reason to do so.

For example, this will be the case if we consider that you have committed a fraud or breached our Terms of Use, want to prevent you circumventing the rules applicable to our community or a judicial authority requires us to disclose certain information about you in the framework of civil or criminal proceedings. This is also the case for all accounting data, that is to say all payment transactions carried out on our service and for which we have the obligation to keep a history of transactions, and a billing history accompanied by technical and accounting elements of the payment associated with each invoice.

2. The data we collect

We may collect and process the following data:

2.1. The data you send us directly:

When making purchases on our Service, you are prompted to provide certain information, some of which identifies you (“Personal Data”). This is especially the case when you fill out the forms to make an order or when you contact our customer service. This information specifically contains the following data:

2.1.1. The data required for the delivery of the orders that you make on our Service. This data is your first and last name, your email address, your telephone number and finally, your complete postal address. This information is mandatory. Otherwise, we will not be able to deliver the orders that you make on our Service.

2.1.2. When you contact customer service, a copy of all conversations between you and us, whether using live chat, email or telephone;

2.1.3. The details of financial or accounting operations carried out on our Service or by any other means;

2.1.4. The details of your visits on our Service and the pages visited.

2.2. The data we collect automatically:

Upon each of your visits, we may collect, pursuant to applicable law and with your agreement, as applicable, information about the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, types and versions of Internet browsers used, types and versions of your browser plugins, operating systems, data about your browsing path on our Service, including your pathways on the various URL pages of our Service, the content you access or view, the search terms used, download errors, the time you spent viewing certain pages, the advertising ID of your device, interactions with the page and any phone number used to contact us. Among the technologies used to collect this information are cookies.

2.3. Data retention period:

2.3.1. With the exception of the categories of Personal Data referred to in Articles 2.3.2. and 2.3.3. below, your Personal Data is archived 5 years after your last use of our Service, if you have not closed your account;

2.3.2. Certain categories of Personal Data may be conserved for different durations of time. This is the case with financial data (for example payments, reimbursements, etc.), which are conserved for the duration of time required by applicable laws on tax and accounting matters. This is also the case for content created by you on our Service (such as comments, opinions and ratings), which are made anonymous after 5 years, but may remain visible on our Service.

2.3.3. In the event that your account has been suspended or blocked, we retain your data for a period ranging from 2 to 10 years after the suspension to avoid any circumvention by you of the rules in effect on our Service.

3. How can we use your data?

We use the data we collect to:

3.1. execute the contract made between you and us and deliver the orders made on our Service;

3.2. send you information about our Service (such as, for example, payment confirmations) by email, text messages or any other means;

3.3. if you have any questions or problems, give you access to, and allow you to communicate with, our customer service;

3.4. ensure compliance with (i) the applicable law, (ii) our general conditions of use, (iii) our privacy policy and (iv) our charter of good conduct;

3.5. send you, pursuant to applicable law, and with your agreement when the law so requires, marketing, advertising and promotional messages, or suggest and recommend goods or services that may be of interest to you. We may also use your data to send you advertising that may be of interest to you on social media platforms or third-party sites. If you would like further information on this subject, we invite you to read the contractual documents of these platforms;

3.6. inform you of changes to our Service;

3.7. manage our Service and carry out internal technical operations for problem solving, data analysis, testing, research, analysis, studies and surveys;

3.8. improve and optimize our Service, particularly to ensure that the display of our content is suitable for your device;

3.9. evaluate the efficacy of the advertising messages we send you and adapt them to all our members.

4. To whom, and why, do we collect and transmit your information?

4.1. We may also share information about you, including Personal Data, with other entities under this policy.

4.2. We also work closely with third-party companies that may access your Personal Data, including: social media platforms that can offer you features allowing you to include information from your account on their own platform in your profile on our Service, our commercial partners who promote their services on our Service and which you may decide to subscribe to, our commercial partners on the website on which we may advertise our Service, any subcontractors we use in terms of technical services, payment services, order processing, identity verification or providers of analytical solutions, as well as collection companies and credit institutions.

4.3. We do not share your data with the third parties mentioned above except in the following cases:

4.4.1. When we contract a service provider as part of the performance of any contract between you and us or to provide or improve our services (for example within the framework of the payments made);

4.4.2. When we use search engine and analytic solutions providers to improve and optimize our Service;

4.4.3. when you expressly so request (for example when using authentication methods provided by social networks);

4.4.4. Where we have a legal obligation to do so or if we believe in good faith that this is necessary to (i) respond to any claim against , (ii) comply with any court order, (iii) enforce any contract concluded with our members, such as the General Conditions of Sale and this Privacy Policy (iv) in the event of an emergency involving public health or a person’s physical integrity, (v) in investigations and surveys, or (vi) to guarantee the rights, property and safety of , its members and more generally any third party;

4.4.5. Where we sell or acquire a business or assets, in which case we reserve the right to share your Personal Data with the potential seller or buyer of this company or these assets;

4.4.6. If or all or part of its assets are bought out by a third party, the data in our hands will, as applicable, be transferred to the new owner;

4.4.7. Pursuant to applicable law and with your consent when necessary, we may aggregate data about you that we receive or send to our business partners, including all or part of your Personal Data and information collected through cookies. This aggregated information will only be used for the ends described above.

4.4.8. We would like to draw your attention to the fact that if you decide to provide us access to some of your information, including your Personal Data, through connection services provided by our business partners, their privacy policies are also enforceable against you, as we have no control over the collection or processing of your data by our business partners on their own platform.

4.4.9. We keep your Personal Data in the European Union. It is nevertheless possible that the data we collect when you use our Service may be transferred to other countries, some of which may have less stringent personal data protection legislation than that in force in your country of residence.

This is particularly true regarding data transmitted to our subcontractors located outside the European Union, particularly in the United States. You can request their services to respond to your requests, provide online payment tools and provide us with commercial and advertising services or email and SMS services. We may use them to respond to your requests, moderate photographs published on our Service, provide online payment tools or provide us with commercial and advertising services or email and SMS services.This is also the case for companies affiliated with located outside the European Union, to which we can transfer some of your data as part of the provision of our services in these countries. In the event of such a transfer, we ensure that processing is carried out in accordance with this policy and that it is governed by the standard contractual clauses of the European Commission that ensure a sufficient level of protection of the privacy and fundamental rights of individuals. Upon request, we can provide you with the list of countries where we store your data and those it may occasionally pass through.

5. Targeted advertising, emails that you may receive

Pursuant to applicable law and with your consent when required, we may use the data you provide us with on our Service for commercial canvassing purposes (for example, to (i) send you our newsletters, (ii) send you invitations to our events or other communications that may be of interest to you; and (iii) display targeted advertising on social media platforms or third-party sites). In terms of promotional emails, you may withdraw your consent at any time by (i) unchecking the box in your account, (ii) clicking on the unsubscribe link provided in each of our communications or (iii) contacting us directly. Concerning targeted advertising, you can oppose this processing at any time by configuring the settings regarding the publicity of your account on social network platforms (for example Facebook or Twitter). For third party sites, you can contact us to revoke your consent or obtain assistance in certain cases in which you do not know whom you should address or in what manner.

6. Confidential nature of your password

If you decide to create an account with our Service to make placing your orders quicker in the future, you must choose a password. You are responsible for the confidentiality of the password you have chosen or that we have automatically assigned you to access your account on our Service. You agree to keep this password secret and not to disclose it to anyone.

7. Links to third party sites

Our Service may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use by these sites of the information collected when you click on these links. We recommend you read the privacy policies of these sites before sending them your Personal Data.

8. Modification of our privacy policy

We may occasionally be required to modify this Privacy Policy. When necessary, we will notify you of this and/or seek your agreement. We recommend you regularly check this page to find out about any changes or updates to our privacy policy.
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